Response to a request for help

The Emergency Response Centre answers 112 calls, accepts requests for help, prepares electronic reports about the need for help and forwards them to the necessary emergency services.

Having received a report about the need for help, the emergency services carry out the operational management of forces and are responsible for proper response.

The police operational management units in county centres respond to requests for help having received an electronic report sent to the register of incidents registered by the police. Usually, information in the incident card is enough. These data are also passed on to specific police crews. However, in certain strictly defined cases, for example, when suspects are persecuted or detained, police operational units are contacted directly and police officers ask the person to answer their questions, revise information, details, etc.

In the case of emergency medical services, the caller, having answered 2 to 4 main questions, is connected to the dispatch centre of the respective emergency medical services station. Dispatchers of the emergency medical services station receive electronic cards completed by call takers of the Emergency Response Centre and, when connected with the caller, see the address indicated in them and the type of the needed help. The dispatchers then continue asking the caller questions, revising the necessary information, and send an ambulance crew.

The Emergency Response Centre coordinates the forces of the fire and rescue service itself, therefore the information collected by the call taker during the call is immediately (within ≤ 60 s), while in the call, passed on to dispatchers in Vilnius, Klaipėda or Alytus, who send the necessary fire and rescue forces and continue to operatively manage them.

Incidents falling within the competence of environmental protection service are passed on to the Report Service of the Department of Environmental Protection under the Ministry of Environment, whose specialists analyse them and make decisions on incident management and response.

The Emergency Response Centre does not have the power to control activities of emergency services, does not manage their forces and cannot influence how fast they respond.