Calling number 112

Generally, Emergency Services Phone Number 112 is needed to call under threatening circumstances. Worry, fear or fright, experienced in the face of danger, prevent from being able to calmly evaluate the environment and decide what to do to stay safe.

When in a threatening situation, people frequently forget the number 112 and are incapable of dialling it or, if called, cannot say what happened and where.

To call the immediate assistance in an emergency as quickly as possible, read and remember the following simple yet helpful advice:

you can call 112 without a SIM card or if you are out of phone credit;

choose (move to) a safe place to call 112;

press only those three digits – 112 – on your phone’s keypad and touch the dial key. No country, city or district code is required before 112;

wait until the call taker answers your call. Don’t drop the call and try to call again repeatedly. Every repeated call is put to the end of the queue, therefore the time of getting through might be prolonged;

if possible, call 112 and talk to the call taker yourself;

introduce yourself and clearly state what has happened and who is involved;

indicate the precise address where emergency assistance is needed. If you do not know, describe the place as accurately as possible (specify the direction, distance, name visible objects);

answer all questions when asked. Answers to all questions are necessary to decide on the best possible response;

follow the advice given by the call taker;

do not hang up until the call taker tells to do so;

if possible, try to keep your phone line available after the conversation. The dispatcher might need to contact you for additional information;

if the situation in the place of emergency changes (gets worse or better), call 112 once more and report that.

Call Emergency Services Phone Number 112 only in case of sudden real threat to life, health, safety, environment or property and when emergency services have instantly to arrive at the emergency location to provide immediate assistance, for instance, when:

building, car, forest are on fire, the smoke comes out of the building etc.;

person, car or animal is drowning;

trapped people need to be rescued out of twisted vehicles, building ruins or fallen trees;

someone has taken away your bag, wallet, etc.;

someone is attempting to hijack your car;

someone is attempting to damage or destroy your property;

you see serious car accident with people killed or injured;

you notice a man wanted by the police;

you see a fight;

you or people nearby you suffer from the violence;

you find a thing which looks similar to explosives;

you suspect the person is attempting to commit suicide;

you see a person lying on the ground who may be unconscious;

you are bleeding and cannot stop it yourself;

a person is choking, is not able to breath;

a person suffers from an electric shock from lightning or electricity;

the equipment in use cut the limb or cause other injuries.

If you’ve faced another emergency than listed above, DO NOT HESITATE, call 112 to report it!

Persons who call Emergency Call Number 112 with no need cause significant damage to society and emergency services. Untargeted busy phone lines and false messages prevent people who need real help from getting it. Therefore, use 112 responsibly and do not call if you want:

to report non-existing accident just for fun;

to talk to the call taker;

to express your opinion on current events, actions or speeches of famous people;

to complain that you are not allowed to enter the club, bar, café or casino;

to call services in case of internal piping or cables failures;

to find out the SIM card PIN code;

to complain about a non-functioning traffic light, traffic jams on the streets;

to find out a person’s or organization’s phone number, address, activity description;

to find out the schedules of public transport, trains or air flight information;

to call the taxi;

to order flowers or pizza.

Remember that administrative and criminal liability is provided for malicious behaviour and calling 112 with no need.

The Emergency Response Centre call taker having answered a call will:

  • ask you to describe the situation and answer his questions;
  • promptly assess the threat and decide on the help that is needed;
  • immediately pass on information on the need for help to the relevant emergency service who will go to the scene.

It often happens that several people report the same incident. So don’t be surprised if the call taker will only ask for additional useful information about the incident and end the call. He does that in order to avoid a repetitive flow of information, to faster free up phone lines and to ensure that another person’s emergency call is answered without any undue delay.

Call taker’s questions

Locating the caller

Response to a request for help