Privacy policy



The Emergency Response Centre (hereinafter – ERC, company code 188787474, registered office address P. Vileišio g. 20A, Vilnius) is the administrator of the website and its data controller.

ERC respects your right to privacy and the protection of personal data, and is committed to ensuring it.

This Privacy policy governs the basic principles and procedures of collection, processing and storage of personal data of website users.

ERC processes your personal data in observance of the General Data Protection Regulation (GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania, the Law on Electronic Communications of the Republic of Lithuania and other legal acts regulating the protection of personal data.

Key terms used in the Privacy policy:

Personal data – any information relating to a natural person whose identity is known or who can be directly or indirectly identified using such personal data as name, surname, personal identification number, address, e-mail address, location data, Internet identifier, etc.

Data subject – a natural person whose identity is known or who can directly or indirectly be identified using his personal data.

Processing – any action or a set of actions performed with personal data (collection, recording, use, access, storage, disclosure, etc.).




ERC processes your data on its website for the following purposes and on the following grounds:

  1. in order to provide an opportunity to ask questions or contact ERC on other (non-emergency) matters, we process personal data provided by website visitors, including name, e-mail address, content of the sent message, IP address, date and time of sending a message;
  2. in order to ensure that you can use the website and to improve the operation and use of the website, we process the personal data of website visitors, which we receive, using cookies (for more information on the use of cookies, see the “Cookies” section). We process these data in the exercise of public authority functions delegated to the ERC.




We shall not provide your personal data to any third parties, except in the following cases:

  1. having obtained your consent thereto;
  2. laws or other legislation oblige us to provide your personal data to third parties;
  3. we may provide your personal data to law enforcement authorities at their request in accordance with the procedure established by legal acts.

We may hand over your personal data to our selected service providers (IT system maintenance companies, website hosting companies, data storage companies, etc.). Our selected service providers process your personal data on behalf of the ERC and in accordance with instructions of the ERC.




When processing your personal data, we implement the necessary organizational and technical security measures to protect your personal data from accidental or unlawful disclosure or other unlawful processing.

We will store your data provided in the message to the ERC for 5 (five) years or until you withdraw your consent.

We will store your personal data collected using cookies until the cookies expire. Upon their expiry, data shall be deleted so that they cannot be recovered.




You have the following rights in accordance with the procedure established by laws:

  1. access and obtain a copy of your personal data;
  2. request correction of incorrect or inaccurate personal data;
  3. disagree with the processing of your personal data; in such a case, you may lose the opportunity to use the content of our website;
  4. require restrictions on the processing of personal data;
  5. withdraw your consent to using cookies.

Please send your requests or questions related to the processing of your personal data to the ERC to P. Vileišio g. 20A, Vilnius, or by e-mail




This website uses cookies.

Cookies are text files that are stored on the browser of a device (e. g. a PC, mobile phone, tablet) when you browse the website and collect information about your browsing.

When you first visit the website, cookies are moved to your PC and are then used to identify your computer. This is a common website browsing practice facilitating browsing of the website which you are visiting and simplifying access to the published information.

Cookies help to manage your IP address, browsing information, such as areas of the website you have visited, time spent on the website, etc.

In order to ensure that you can use the website more conveniently and efficiently, we use the following cookies:

  Name of the cookie   Purpose of the cookie
  cookie_notice_accepted   Stores information about your agreement/ disagreement with the Privacy policy.
  pll_language   Stores information about your language choice.
  uncodeAI.css   Stores information about resolution of the user’s screen and helps dynamically present and customize images and other content.
  uncodeAI.images   Stores information about resolution of the user’s screen and helps dynamically present and customize images and other content.
  uncodeAI.screen   Stores information about resolution of the user’s screen and helps dynamically present and customize images and other content.
  wordpress_test_cookie   Checks if the website displays a message on the use of cookies.

You can change your cookie settings in your browser any time. All browsers offer an option to delete cookies. More detailed instructions depend on the browser you use.

In order to prevent the processing of your personal data using cookies, you can change the settings of your Internet browser so that cookies are not accepted, or delete the stored cookies.

We note that removing or blocking the cookies we use may affect the operation of the website and some of its functionalities, and adversely affect your use of the services available on the website.